Shipping policy

Visit Your Lug+Carrie Store

We believe the best support you can get to commence and continue on your eBike journey is through a local bike shop, and there's none better than your local Lug+Carrie store. Orders made via this online store are accepted from customers within Australia only and will be, wherever possible, fulfilled in-store by the friendly Lug+Carrie team. Follow these simple steps and you'll be Electric in no time:

  1. Browse your favourite products online
  2. Check the availability at your local Lug+Carrie store on each product page
  3. Select 'Pick Up' as your delivery method and select your Lug+Carrie branch
  4. Complete your order and get excited...
  5. Receive an email letting you know your order is ready for collection
  6. Head on down to Lug+Carrie and ride home happy!

Shipping Options

Select parts and accessories will be available for shipping direct to your home, fulfilled by Australia Post or TNT Express at the rates provided during checkout.

For bicycle purchasers located beyond close proximity to a Lug+Carrie branch, please email us at info@lug-carrie.com for assistance on order fulfilment and we'll be in touch to support.

Shipping Times And Tracking

Shipping rates will be based on the specific items making up your order and will generally be fulfilled within 3-5 business days, depending on your delivery location. Tracking information will be shared via email notification on dispatch of your items.